Order Cancellation Policy
You can cancel your order within 14 days of receiving it.
- To cancel, email us at info@butbunnies.co.uk or follow the steps under “Returns Policy”.
- If the item hasn’t shipped yet, we’ll issue a full refund within 14 days.
- If the item has already shipped, you’ll need to return it at your own cost using a reliable delivery method.
- Once we receive the return (or proof that it’s on the way), we’ll refund you within 14 days, using your original payment method.
- If the product is returned damaged, missing parts, or not in “as new” condition, we may reduce your refund accordingly.
Returns Policy
We aim to provide products as described and in good condition.
- You have 14 days from delivery to report any issue.
- To start a return, contact us via our website or email info@butbunnies.co.uk.
- During December, our return window is extended from 1st to 31st for holiday purchases.
- Please explain the issue and attach a clear photo or video of the fault.
- Once we confirm the issue, we’ll send you a prepaid return label.
- We’ll update you throughout the return process and offer a replacement or refund based on your preference.